Last Updated: March,2023
Thank you for choosing botanica-hq. We are committed to ensuring your satisfaction with our floral products. Please review our return policy to understand your rights and responsibilities when it comes to returns and exchanges.
- Freshness Guarantee: We take pride in delivering fresh and vibrant flowers. If you receive flowers that do not meet our freshness standards, please contact us within 24 hours of receipt for a replacement or refund.
- Order Cancellations: Orders can be canceled within 24 hours of purchase. Please contact our customer support team at [email protected] to request a cancellation. Cancellations requested after this period may be subject to a cancellation fee.
- Damaged or Defective Items: In the unfortunate event that your flowers arrive damaged or with any defects, please provide photo evidence and contact us within 48 hours of delivery. We will arrange for a replacement or issue a refund.
- Incorrect Orders: If you receive an incorrect order, please notify us within 48 hours of delivery. We will promptly correct the mistake and ensure you receive the correct floral arrangement.
- Refund Process: Refunds will be processed within 7 business days of receiving your return request or approved refund. Please note that it may take additional time for the refund to reflect in your account.
- Returns Due to Customer Error: We are unable to accept returns or provide refunds for orders where the customer has provided incorrect delivery information or if the recipient is not available to receive the delivery.
- Substitution Policy: In the rare event that a specific flower or product is unavailable, we reserve the right to substitute it with a comparable alternative of equal or greater value.
- Contact Information for Returns: To initiate a return or report any issues with your order, please contact our customer support team at +1 ####. Provide your order number and a detailed description of the issue.
- Shipping Costs for Returns: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the product is defective.
- Seasonal and Limited-Time Products: Please note that certain floral arrangements and products may be seasonal or available for a limited time. Returns for these items are subject to the terms outlined in this policy.
By making a purchase with botanica-hq, you acknowledge and agree to our return policy. We appreciate your understanding and cooperation in ensuring a positive experience with our floral offerings.
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